Troubleshoot the app
Check the Journey setup, local weather, and the useful details to gather.
Work through the stepsMaelorei Support
Find the right next step.
Choose what you need help with. Common answers live in the FAQ; feedback, report deletion, privacy, and troubleshooting start here.
Start here
What would you like to do?
Send feedback
Share a suggestion or describe a problem without providing a name or email address.
Open the feedback formRemove a sent report
Use the reference number and deletion code saved in this browser.
Open Sent ReportsRead privacy details
See what stays on the device, what feedback can include, and how long reports are kept.
Read the privacy policyTroubleshooting
Begin with the Journey, then capture what changed.
Most useful checks start in the parent-gated Parent Hub, where a parent can review the selected Journey and its Quests.
Browse common questionsCheck the active Journey
Confirm the part of the day, Quest order, pictures, and wording match what your family expects.
Notice the smallest repeatable detail
Write down what you expected, what happened instead, and the last action before it changed.
Share only what helps
Send a message and optional basic device details. If a screenshot helps, cover private details first.
Local weather
A parent decides whether to enable it.
Open Parent Hub → Sky & Weather and choose Allow location for weather. Approximate location is used only to request local conditions from Apple Weather and is not retained or linked to household information.
Location access can be changed at any time in iPhone or iPad Settings. Maelorei still shows the moon phase when location is off.
Read the weather privacy detailsFeedback privacy
Keep the saved deletion code.
After a report is sent, this browser can save its reference number and private deletion code in Sent Reports. Use them to remove the message and screenshots before the 12-month removal date.
Before attaching a screenshot, cover names, faces, addresses, schedules, school details, and anything else support does not need. Anything still visible in the image remains visible to support.
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